About JD.com
JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, is a leading supply chain‑based technology and service provider. The company’s cutting‑edge retail infrastructure seeks to enable consumers to buy whatever they want, whenever and wherever they want it. JD.com has opened its technology and infrastructure to partners, brands and other sectors, as part of its “Retail as a Service” offering to help drive productivity and innovation across a range of industries. JD.com’s business has expanded across retail, technology, logistics, health, industrials, property development and international business. JD.com is ranked 44th on the Fortune Global 500 list and is China’s largest retailer by revenue, serving over 600 million annual active customers. The company has been listed on NASDAQ since 2014, and on the Hong Kong Stock Exchange since 2020. Committed to the principles of customer first, innovation, dedication, ownership, gratitude, and integrity, the company’s mission is to make lives better through technology, striving to be the most trusted company in the world.
Our Global Business
We are dedicated to building a digitally intelligent, cross‑border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com’s operations span China, the U.K., the Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, the U.S., and many others, serving customers worldwide.
Key International Business Segments
- Joybuy (online retail business in Europe)
- International Logistics
- Cross‑border Import Business
- JD Industrials International
- JD Property International
“Joybuy” – Online Retail Business in Europe
Joybuy is JD.com’s online retail business in Europe. It is currently in the test phase in the UK, the Netherlands, Germany, France, Belgium, and Luxembourg. Joybuy places the customer at the heart of everything it does. Our slogan, “Don’t just buy, Joybuy,” perfectly captures our mission to fulfill our customers’ needs and provide a service that is easy and convenient, but also enjoyable and fun.
Responsibilities
- Team Operations & Performance Management: Oversee daily operations of frontline teams by resolving process bottlenecks and providing actionable guidance. Decompose organizational goals into actionable KPIs, ensuring timely, high‑quality execution while driving operational efficiency.
- Compliance & Quality Assurance: Enforce rigorous oversight of service quality through compliance frameworks and risk monitoring protocols. Ensure adherence to regulatory standards and internal policies, maintaining audit‑ready operations.
- Process Optimization & System Enhancement: Collaborate in developing business standards and evaluation systems to elevate operational precision. Analyze performance data to identify inefficiencies, then design and execute optimization strategies to boost standardization and productivity.
- Data‑Driven Continuous Improvement: Perform periodic analysis (weekly/monthly/quarterly) of service and efficiency metrics. Build analytical frameworks to diagnose root causes of issues and drive targeted improvement initiatives.
- Training & Operational Excellence: Design and deliver training programs for business processes and skill development, including new system rollouts. Upskill teams while refining workflows and tools to ensure seamless operations and sustained performance growth.
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