Customer Service Executive

Duties and Responsibilities – Customer Service Executive

• Greet customers in person, by phone, and through online inquiries in a professional and friendly manner.
• Respond to customer questions about vehicle availability, pricing, specifications, and services.
• Schedule vehicle viewings, test drives, and service appointments.
• Assist customers throughout the sales process, ensuring a smooth and positive experience.
• Provide information about finance options, warranties, and after-sales services.
• Maintain accurate customer records in the systems and update inquiry details.
• Coordinate with the sales and workshop teams to ensure vehicles are prepared for viewing and delivery.
• Follow up with customers after inquiries, test drives, or purchases to ensure satisfaction.
• Handle customer complaints or issues professionally and escalated when necessary.
• Support marketing activities, including responding to inquiries from online platforms and social media.
• Ensure all customer interactions follow company policies and professional standards.
• Help maintain a welcoming showroom environment and provide excellent customer support at all times.

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