Production Support Engineer – FTC 12 months

Company: Sky
Apply for the Production Support Engineer – FTC 12 months
Location: Isleworth
Job Description:

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product, or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Q to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky.

What You’ll Do

  • Provide reactive first line support to Sky’s TV Production, Graphics and Post Production Facilities, such as Sky News, Sky Sports News, F1, Football, Cricket, EFL, Golf, Tennis, Racing, Netball, Rugby and many other key productions
  • Work a regular shift pattern
  • Provide reactive, logical, and methodical fault finding to a broad variety of faults across a large Television Production & Post Production facility
  • Create & update tickets for every task, working these through to resolution
  • Learn and grow on the job, getting involved in traditional broadcast solutions but also keeping an eye on the future of broadcasting
  • Proactive maintenance & monitoring of hardware, software and mechanical systems in a broadcast environment

What you’ll bring

  • A degree or equivalent qualification in Broadcast Engineering, Media Technologies, or similar.
  • A reasonable understanding of the technical elements of a broadcast TV chain – encompassing both older traditional and more modern IP, software solutions.
  • Previous experience working in a support role within Broadcast Engineering.
  • A highly effective, positive, and influential communication style; demonstration of excellent people skills, communication skills, and coaching.
  • Understanding of Broadcast IP standards and implementation including SMPTE 2022, SMPTE 2110, AoIP (AES67) and PTP.
  • Competency with IT and computer networking.
  • Proven experience with log interrogation.
  • A structured and analytical mindset when diagnosing technical problems – through logical reasoning and systematic troubleshooting.

Shift Pattern

You will be required to work a shift pattern that covers a 7‑day fortnight, comprising: Week 1 – Mon, Tue, Fri, Sat, Sun; Week 2 – Wed, Thu 12‑hour days with one‑hour break and an early/late rotation. Later you may cover night shifts as part of the wider team responsibilities.

The rewards

  • Access to free NOW, for streaming all your favourite shows
  • A generous pension package
  • Private healthcare
  • Discounted mobile and broadband

Content technology and innovation

Our Content Technology and Innovation team delivers high‑quality content to homes, customer devices, businesses and commercial partners across our European markets. With over 2,500 colleagues from around the world, we combine strategic insights, engineering know‑how and operational excellence to use the most innovative technologies to create and distribute our award‑winning content.

Inclusion & How You’ll Work

We are a Disability Confident Employer and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Your office space

Our Osterley Campus is a 10‑minute walk from Syon Lane train station. We offer a free shuttle bus that runs to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. On campus you’ll find 13 subsidised restaurants, cafés and a Waitrose, a subsidised gym, a cinema, a car‑wash, and a beauty salon.

We’d love to hear from you

Inventive, forward‑thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far and what next. Better doesn’t stop at what we do; it’s also how we do it. We embrace each other’s differences, support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we’ll back you all the way.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. Depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

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Posted: March 25th, 2026