Science In Sport Group is a world leader in sports and performance nutrition, operating two flagship brands – Science In Sport (SiS) and PhD Nutrition. SiS delivers science‑based solutions to professional athletes and the active lifestyle community, partnering with over 320 professional teams worldwide across Football, Rugby, Cycling, Athletics, Basketball, Netball and Swimming. PhD Nutrition focuses on active lifestyle consumers, offering intelligent nutrition to support performance and long‑term health. The company sells through its own digital platforms, major online marketplaces, and a broad retail network, with a state‑of‑the‑art manufacturing and logistics facility in Blackburn, Lancashire. Science In Sport supports elite teams such as Tottenham Hotspur, Saracens Rugby and British Cycling, and serves as the official nutrition partner for RunThrough and Ultra X.
Role Overview
As part of the Customer Experience and Operations team, you will manage the end‑to‑end movement of goods across our global network, ensuring efficient, compliant, and timely delivery across UK, EU, US, and emerging markets. The role demands strong organisational leadership, commercial acumen, and the ability to juggle multiple stakeholders and priorities simultaneously.
Contract & Details
- Contract: 12‑month fixed‑term
- Salary: Up to £55,000 per annum
- Working Hours: 9:00 am – 5:30 pm, Monday to Friday
- Location: Blackburn, UK
Benefits
- On‑site gym
- Cycle‑to‑work scheme
- Product discount
- Birthday day off
- Pension – employer contribution 4%
Your Main Responsibilities
- Global Logistics & Distribution Management – Lead coordination and performance of the global logistics operation, overseeing inbound freight, customs, warehousing, and final‑mile delivery.
- Operational Performance & Carrier Management – Drive excellence across partners, monitor service levels, manage carrier relationships, review metrics, and implement improvements.
- Escalation & Issue Resolution – Own operational escalations, resolve customs delays, inventory constraints, and delivery disruptions swiftly to minimise impact.
- Continuous Improvement & Strategic Projects – Identify operational efficiencies, support strategic projects, implement new processes and systems, and build future‑ready operations.
Accountability
- OTIF Accountability – Maintain high On Time In Full performance across all channels and territories.
- Freight & Logistics Cost Management – Manage freight costs while balancing service performance and commercial goals.
- Global Compliance & Customs Responsibility – Ensure all international shipping and customs activities comply with regulations.
- Inventory Flow & Operational Visibility – Oversee efficient stock movement and visibility across warehouses, freight providers, and internal stakeholders.
Required Skills and Behaviours
- Operational Leadership – Structure, clarify, and control a fast‑moving global environment, balancing strategic and day‑to‑day priorities.
- Problem‑Solving Capability – Assess and implement effective solutions quickly, maintaining operational continuity.
- Communication & Collaboration – Work closely with Customer Experience, Commercial, Production, Finance, and external partners to align goals.
- Data Analysis & Operational Insight – Use operational data and reporting to inform decisions, improve forecasting, and enhance service levels.
Performance Indicators
- OTIF Performance
- Freight Cost Efficiency
- Inventory & Stock Flow Accuracy
- Carrier & Partner Performance
Attributes
- Customer‑Centric Mindset – Prioritise reliability, responsiveness, and operational excellence to enhance customer experience.
- Commercial Acumen – Balance efficiency, service, and growth, making decisions that support both customer and commercial objectives.
- Collaborative Approach – Foster strong relationships across departments and regions to drive alignment and accountability.
- Strategic Thinking – Identify opportunities to improve scalability, resilience, and efficiency as the business expands.
Science In Sport Group is an equal opportunity employer. We value diversity and cultivate an inclusive workplace. Discrimination of any kind, in regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law, is not tolerated. We fully support reasonable adjustments throughout our recruitment process to provide an inclusive and welcoming experience.
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