Customer Care Officer

Company: Career Choices Dewis Gyrfa Ltd
Apply for the Customer Care Officer
Location: Bristol
Job Description:

£24,937.00 to £26,598.00 per year, £24937.00 – £26598.00 a year

  • Contract Type: Permanent
  • Hours: Full time
  • Disability Confident: No
  • Closing Date: 26/04/2026

About this job

  • Operational Support & Continuous Improvement: Monitor equipment functionality (parking machines, access control devices) and report faults.
  • Policy Knowledge: Maintain up-to-date knowledge of parking policy and access control developments.
  • Procedures: Review and improve procedures, recommending changes to enhance service quality and efficiency.
  • Compliance & Governance: Ensure confidentiality and compliance with GDPR and Trust SOPs at all times.
  • Policies: Adhere to infection control, safeguarding, equality, and health & safety policies.
  • Operational Support to Wider Parking Team: Support Parking Attendants on the ground when required: assisting with traffic flow management, offering customer direction, and helping to maintain a safe and orderly parking environment.
  • Situational Support: This may include issuing warnings or Parking Charge Notices (PCNs) where appropriate and in line with Trust protocols.
  • Flexibility: Provide flexible, hands-on assistance to the wider Parking Team during periods of high demand, operational pressure, or planned closures.
  • Demonstrable Behaviours: Must be able to demonstrate support and guidance when dealing with public and staff enquiries.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).

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Posted: April 1st, 2026