Customer Care Expert

We are an equal opportunities employer and we welcome applications from all suitably qualified persons Are you looking for a rewarding career? Do you have a talent for building relationships with people? We are looking for a team of Customer Service Specialists to join our Student Loans campaign where you will be receiving inbound calls to support students make a loan application for university. You will be supporting with students, family members about payments, eligibility, funding and anything else associated with their loan application. Most importantly you will be making a difference in supporting a students academic future with their finances! Job Overview Role: Customer Service Specialist Site: Cuprum Building, Argyle Street, Glasgow. PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND NOT WORK FROM HOME Start Date: Monday 27th April 2026 onsite in Cuprum Building, Argyle Street, Glasgow Contract: Permanent Hours : 40 hours per week. Your shifts would be scheduled around business requirements and you will be working shifts set by the company in between the hours of 8am and 7pm Monday to Friday and no weekend work . This role is full time and we are unable to accommodate part time hours or people who are not fully flexible in between the hours required. Salary: £12.71 per hour Training: 11 days training 9am-6pm. No holidays will be approved within the first 4 weeks appointments need to be confirmed with recruitment prior to any start date being agreed. ID: Passport or Birth Cert,National Insurance Number and Address Proof is required (dated in the last 3 month). Disclosure barring Service– Scotland Probity : DBS and Credit Check (We are only looking at outstanding CCJs and Bankruptcy, however we are able to work with applicants who are currently on a re payment plan, and making regular payments.) 1 hour break and lunch) in a lively & vibrant contact centre environment. You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive. Minimum Skills Process Excellence Collaboration Communication Emotional Intelligence Open-Mindedness Critical Thinking Solution Orientation Entrepreneurship A good attitude and the ability to interact with lots of different people. The ability to learn in a virtual training environment which requires focus and engagement from you with your Trainer and peers. Along with achieving Quality and Average handling time targets. Flexibility, great attendance and good time keeping to make sure you are available for our customers throughout your scheduled shift Secure safe internet connection with a private working area solely for your use free from any distractions, you need to have a stable internet connect which is connected direct to the router via ethernet cable. Paid classroom-based training and a further 2 weeks in a dedicated virtual space that we call Nesting. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. The chance to showcase your skills and fast track your career through our internal progression path. Free food & drinks! Always, and just to name a few Employee Assistance Programme and Help at hand 24/7 access to a confidential counselling and information line, 365 days per year via the app Access to remote GPs with an unlimited number of video consultations, each up to 20-minute sessions Access to online mental health support with registered therapists (subject to referral via the telephone helpline) Online web portal, with self-help guides, webinars and lots of useful tools and advice on topics such as life, family, financial and legal concerns. Eye Care Vouchers Target driven incentives and Prizes Employee Engagement activities Perks at work WOW points including but not limited to: Supermarket vouchers up to 5% off including Tesco, M&S, Asda, Morrisons, Sainsburys Hello Fresh 65% off Cinema Perks up to 44% off Samsung 20% off HP up to 40% off Virgin Media discounts available EE discounts available Look Fantastic 22% off Fitbit up to 20% Garmin up to 40 % Expedia up to 30% up to 60% TUI discounts available Fragrance Shop 16% off Free Online Fitness Classes on Thursdays Sound like you? UK phone number, text or .If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team….