Head of Customer Experience & Transformation

A retail company specializing in fragrances is seeking a new Head of Customer Satisfaction. This role is crucial for driving improvements in customer satisfaction and handling customer-facing transformation programs. You will work closely with operational teams to enhance the customer experience through AI and automation while ensuring effective communications and policies are in place. A strong background in customer metrics and cross-functional leadership is required for success in this position.#J-18808-Ljbffr…