Company: Halfords
Location:
Job Description:
A leading retail company in the UK is looking for an Outsource Performance Manager to oversee and enhance the operational performance of its outsourced contact centre partners in India and South Africa. This role demands a strategic mindset, strong stakeholder management, and a proven record in improving customer experience metrics. Responsibilities include managing KPIs, leading business reviews, and implementing continuous improvement initiatives. The position offers a competitive salary, hybrid working, and various employee benefits, including development opportunities.#J-18808-Ljbffr…
Posted: March 19th, 2026