Dynamics 365 Contact Centre Telephony Consultant

Company: Civic Recruitment Limited
Apply for the Dynamics 365 Contact Centre Telephony Consultant
Location: Lincoln
Job Description:

Contract | Civic Recruitment Limited | United Kingdom

Posted On 18/03/2026

Job Information

Technology / IT / Internet

City Lincoln

Province Lincolnshire

Postal Code LN2

Job Description

5-6 MONTHS CONTRACT WITH A LOCAL AUTHORITY

Summary

  • The Dynamics 365 Consultant will be responsible for designing, configuring, and delivering high-quality Microsoft Dynamics 365 solutions tailored to the needs of County Council. This role supports project delivery, system enhancements, and the strategic development of the D365 platform, ensuring alignment with organizational objectives and industry best practices. The consultant will independently produce technical and functional deliverables, collaborating with stakeholders while maintaining autonomy in approach and execution.

Responsibilities

  • Analyse business requirements and translate them into robust Dynamics 365 solution designs.
  • Configure, customize, and extend Dynamics 365 applications in line with project needs.
  • Develop system components, integrations, and workflows to optimize service performance.
  • Ensure solutions comply with organizational standards and best practices.
  • Experience working in an IT architecture, solution design, or consultancy environment.
  • Strong track record of working independently without supervision (aligned with SDC requirement).

Essential Qualifications

  • Relevant technical qualifications or certifications in Microsoft Dynamics 365 (or equivalent experience).
  • Strong understanding of CRM systems, business analysis, and IT solution design principles.

Additional Information

  • Working hours: 37 hours per week
  • The role is outside IR35.
  • Location: Orchard Street, Lincoln, Lincolnshire, LN1 1YL, United Kingdom
  • Work pattern: Two days per week in the office – Tuesday and Wednesday.
  • Application deadline: 23rd March 2026, apply ASAP.

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Posted: March 20th, 2026