Data Analyst

At Computacenter, we’re driven by delivering exceptional IT services to our customers. As a Senior Data Analyst, you will play a pivotal role in delivering complex technical services, and ensuring operational excellence across customer environments. You’ll be part of a collaborative, cross-functional team that thrives on solving challenges, improving service standards, and exceeding customer expectations.

What you’ll do

• Perform a wide range of complex technical activities both remotely and on-site to meet business and customer requirements
• Lead and coordinate small teams delivering technical work packages in line with Computacenter’s service delivery processes
• Act as a technical authority in your area of expertise, providing leadership and mentoring to colleagues
• Document and report on completed work to ensure compliance with Computacenter and customer procedures
• Contribute to the development and refinement of technical procedures and service standards
• Evaluate and resolve escalations, ensuring customer satisfaction and SLA adherence
• Communicate effectively on complex technical issues with internal teams and external customers to prevent or resolve escalations
• Deliver consistent, high-quality customer service to both internal and external stakeholders
• Collaborate across functions and geographies to support integrated service delivery
• Maintain awareness of and adhere to information security and health & safety policies
• Identify personal development needs and pursue relevant training and certifications
• Act as a role model, promoting best practices and supporting knowledge sharing across teams
• Ensure compliance with SLA performance targets and contribute to improving customer satisfaction
• Demonstrate and promote Computacenter’s Winning Together behaviours in all interactions

What you’ll need

• Proven experience in an IT service environment, ideally within a managed services or enterprise support context
• Strong analytical and systematic approach to resolving complex problems and assignments
• Ability to define and follow transition/change management and operational procedures
• Demonstrated ability to absorb and apply technical information quickly and effectively
• Familiarity with a broad range of IT systems, technologies, and applications aligned with industry standards
• Certifications in relevant technologies (e.g., ITIL, Microsoft, ServiceNow) are highly desirable
• Excellent time management and organizational skills; capable of managing multiple priorities under pressure
• Strong communication and interpersonal skills, with the ability to influence stakeholders at all levels
• High emotional intelligence and a collaborative, customer-focused mindset
• Experience in business process analysis, requirements gathering, and running workshops
• Ability to synthesize information from multiple sources and see the bigger picture
• Routine administrative and documentation skills
• Awareness of health and safety practices in the workplace
• SC Clearance

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