Salary: Upto£28,500depending on experience
Reports to: Head of Marketing & Communications
About RunForAll:
Jane Tomlinson’s RunForAll is one of the UK’s largest not-for-profit sporting event organisations, staging high-profile mass participation events like the Leeds 10K, York 10K, Leeds Half Marathon, and TheAltraYorkshire Marathon. With charity at its heart, we inspire participants to get active while raising vital funds forgood causes.
We are looking for an enthusiasticCustomer ServiceExecutiveto join our Leeds-based team. Ifyou’repassionate about sports, events, and delivering exceptional customer servicein a fast-pacedenvironment,we’dlove to hear from you.
Role Overview
As the Customer ServiceExecutive, you will play a pivotal role in leading and enhancing our customer service efforts. Working as part of the Marketing and Communications team, you will manage all aspects of customer service, ensuring that participants, supporters, and stakeholders receive the highest level of service. You will oversee the customerjourneytodrive improvements to processes, ensuring efficiency, accuracy, and a seamless experience for our valued customersandbe responsible forthemanagement, maintenance and continual improvement of our online entry and registration system.
On event day, you will also be responsible for managing the race office, overseeing the race pack management process, and ensuring that customer inquiries are handled promptly and professionally. This is an exciting opportunity to make a real difference in a fast-paced, dynamic environment where charity and community come together.You’llneed todemonstrate strong communicationskills, attention to detail, and a proactive, problem-solving approach.
Alongside your customer service responsibilities,you’llsupport the smooth running of the Leeds office. This includes overseeing day-to-day administrative functions, maintaining office supplies and equipment, coordinating with external suppliers, and ensuring a professional,organisedand welcoming environment.
Key Responsibilities
- Responsible for all aspects of the customer service function
- Continuously evaluate, develop and implement efficient processes for customer service
- Monitor and optimise workflows to ensure time and cost-effectiveness while maintaining high service standards.
- Prepare regular reports for senior management on customer service department milestones, progress, and key performance indicators (KPIs).
- Plan and manage department budgets, ensuring optimal resource allocation and financial efficiency.
- Collaborate with the marketing team to design and implement initiatives that improve customer satisfaction and engagement.
- Oversee the management of the race office on event day, ensuring smooth operations and efficient customer service for entrants.
- Responsible for day-to-day operation of the company’s online entry and registration system.
- Ensure all event setup, categories, pricing and entry deadlines within the system are accurate, up to date and aligned with event requirements.
- Work with Marketing Assistant on the procurement process for event T-shirts and medals – ensuring timely ordering in line with entry numbers and timelines.
- Monitor stock levels and maintain accurate records across all events.
- Oversee the management and day-to-day operation of the company’s online registration system, ensuring smooth registration processes and utilising data for reporting purposes.
- Coordinate and maintain office operations, ensuring an organised and efficient working environment.
- Manage office supplies, equipment and general facilities, ensuring timely replenishment and maintenance.
- Liaise with suppliers, contractors and service providers as needed.
Key Attributes & Requirements
- Proven experience in a customer service management, ideally in an event or sports-related environment.
- Excellent verbal and written communication skills, with the ability to influence and engage customers effectively.
- Strong commercial awareness and a results-driven approach.
- Exceptional organisational skills, with the ability to prioritise and manage multiple projects simultaneously.
- High attention to detail, while also understanding the broader organisational and event-related implications.
- Ability to work under pressure, manage deadlines, and maintain a positive and professional demeanour.
- Passion for sport, particularly running, and an understanding of the needs and motivations of participants.
- Proficiency in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint) and other relevant software tools.
- Ability to work flexibly, including weekends and out-of-hours, particularly during event seasons.
- Must possess a full clean driving license and own a car.
- Educated to degree level or equivalent in a relevant field (desirable but not essential).
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