Service Supervisor – Retail

Company: JD.COM
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Who We Are At JD.com, also known as JINGDONG, we are building one of the world’s most trusted technology and supply chain ecosystems. Powered by advanced logistics, innovative technology, and a commitment to integrity, JD.com operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected.

JD.com is expanding its international footprint through a digitally intelligent, cross-border supply chain and world-class logistics network, supported by platforms such as Joybuy, which brings trusted products to customers worldwide. You’ll be joining the JD.com team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Conduct in-depth analysis of JD’s retail e-commerce development strategy in Europe, accurately identify logistics business needs, and drive business development and potential exploration. Actively participate in retail business planning and design efficient, innovative logistics solutions to support retail growth.Serve as the logistics representative for JD Logistics, establishing and maintaining close strategic partnerships with European retail teams. Provide comprehensive support to ensure stable and sustainable business development. Coordinate internal and external resources throughout project management to ensure smooth project execution.Work closely with the finance team to optimize service standards and pricing models based on service offerings, enhancing the overall retail logistics experience.Build and improve internal organizational structures, efficiently coordinating resources across product lines and operational units to deliver high-quality, high-efficiency logistics services for retail. Lead project team formation and management, clearly define team roles and responsibilities, and oversee all project phases—including initiation, planning, execution, monitoring, and closure—to foster cross-functional collaboration and communication.

We offer a competitive salary, a great location, and a supportive, people-first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you’ll have the space to shape the future with us.

At JD.com, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic….

Posted: May 23rd, 2026