Role Overview
We are seeking a proactive and relationship-driven Account Manager to supportour clients client base within the End-Point Assessment (EPA) apprenticeship sector. This is a fully home-based role, requiring strong self-management, excellent communication skills, and the ability to build relationships remotely.
You will manage employer and training provider accounts, ensuring high-quality service delivery while driving client satisfaction, retention, and growth.
Key Responsibilities
Client Relationship Management
Act as the primary point of contact for assigned employers and training providers
Build and maintain strong, long-term relationships through virtual engagement (video, phone, email)
Conduct regular remote account reviews and performance meetings
Provide expert guidance on EPA processes and best practice
EPA Service Delivery Support
Liaise with internal EPA operations teams to ensure timely, compliant delivery
Track apprentice progress through the EPA pipeline and keep clients informed
Manage and resolve client queries or escalations efficiently
Compliance & Sector Knowledge
Maintain up-to-date knowledge of apprenticeship standards and EPA requirements
Ensure all activity aligns with regulatory expectations
Support clients in understanding compliance and funding considerations