IT Support Engineer

IT Support Engineer – MSP

Bournemouth

Salary up to £30,000 + Hybrid Working

We’re hiring a skilled IT Support Engineer to join this fantastic MSP team in Bournemouth, focused on resolving complex technical issues and maintaining strong client relationships. The role involves troubleshooting escalated support queries, proactively monitoring systems, and ensuring customer environments remain secure, stable, and fully operational. If you have MSP experience, this is highly desirable, although not a dealbreaker.

DUTIES & RESPONSIBILITIES

• Handling technical escalations from the 1st Line team.
• Performing system maintenance, updates, and monitoring.
• Supporting junior engineers and sharing technical knowledge.
• Managing incidents and service requests through to resolution.
• Communicating with internal teams and customers.
• Working with technologies including Windows 11, SCCM/MECM, SonicWall, Fortinet, and Microsoft Defender.

REQUIRED SKILLS

• Previous experience in an MSP is highly desirable.
• Strong troubleshooting and problem‑solving skills.
• Background in a customer‑focused IT environment.
• Good understanding of ITIL principles.
• Experience with Microsoft technologies and services.

SALARY & BENEFITS

• Basic salary up to £30,000.
• Pension scheme.
• Training and professional development opportunities.
• Hybrid working – 2 days from home.

LOCATION

This is a full‑time, hybrid working role based just outside Bournemouth.

TO APPLY

Please send your CV in strict confidence or apply directly to this job posting.

ALTERNATE TITLES

IT Engineer | 2nd Line Engineer | IT Technician | 2nd Line Technician

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