Service Co:ordinator Brownhills

Service Coordinator (Technical) – Heavy Plant – Brownhills

We are a leading UK dealership specializing in heavy plant and are looking for a Service Coordinator to manage end‑to‑end servicing and repair activities, ensuring efficient operation of engineering resources and maintaining high service standards.

Location: Brownhills.

Salary: GBP 32,000 – GBP 38,500 DOE + benefits.

Responsibilities

• Coordinate engineer diaries, materials, labour and other resources for efficient completion of jobs.
• Quote for additional repairs identified.
• Ensure compliance with all processes and dealer operating standards.
• Adhere to timeframes and technical information, closing all jobs in a timely manner.
• Strive to meet relevant KPIs.
• Work one Saturday morning every four, with time off in lieu.

Qualifications

• Technical understanding within the heavy plant industry is essential.
• Excellent customer service skills, both over the phone and email.
• Understanding of mechanical terminology and ability to read and interpret technical reports.
• Strong IT skills.
• Ability to work in a fast‑paced environment with conflicting priorities.
• Ability to manage resources through planning and coordinating.

Benefits

• 25 days holiday + bank holidays.
• Health Cash Plan.
• Free physio access.
• 24/7 GP service.
• Enhanced sick pay.
• Family leave.
• IVF support.
• Retirement support.
• Enhanced pension.
• Cycle to work.
• Discounts platform.

#J-18808-Ljbffr…