Technical Service Engineer – Hotline

Technical Service Engineer – Hotline

Full‑time, hybrid (at least 3 days per week in Birmingham office). Provide after‑sales technical support for all EcoFlow product series via chat, hotline, and online channels.

Responsibilities

• Provide after‑sales technical support of products for all EcoFlow product series via chat, hotline and other online channels.
• Maintain good relationships and work closely with EcoFlow key accounts and sales channels, collaborating with internal resources to ensure technical problems from delivery channels are appropriately solved.
• Record EcoFlow Product Solution decks and relevant technical materials for product promotion and after‑sales service related uses.
• Stay tuned for industry trends, collect and record EcoFlow product technical feedback and product iteration suggestions.
• Complete customer service ticket entry and record the work details.
• Proactively manage other challenges at work.

Qualifications

• 3+ years of previous working experience as a technical service engineer, ideally for solar panels, power storage, batteries or electrical tools companies.
• Electrical engineering degree preferred.
• Fluent English; additional European languages a plus.
• Customer‑oriented and strong service mindset.
• Proficient in using tools such as MS Word, Excel, Visio, etc.
• Self‑driven, prudent, patient, able to work independently.
• Work well under pressure and is a self‑starter.

Benefits

• Competitive salary package and performance‑based bonus.
• Environment focused on merit that enables professional growth and skills development.
• A positive and warm team with transparent information transfer.

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