Mortgage Operation Supervisor
Leicester / Ipswich / Bradford (multi-site)
Are you an experienced administrator with a passion for leadership and delivering outstanding customer service? We’re looking for a Mortgage Operation Supervisor to support the day‑to‑day running of a busy mortgage and protection administration team.
This is a fantastic opportunity to step into a leadership role where you’ll play a key part in driving performance, developing people, and ensuring a smooth customer journey from application through to completion.
The Role
You’ll support the Administration Team Manager in leading a team of Case Handlers, ensuring applications progress efficiently while maintaining exceptional service standards.
Key responsibilities include:
- Managing and motivating a team to achieve performance targets and SLAs
- Supporting mortgage and protection cases from submission through to completion
- Communicating effectively with advisers, customers, lenders, solicitors, and other stakeholders
- Ensuring all documentation is accurate, complete, and submitted on time
- Monitoring case progress and keeping stakeholders informed
- Delivering coaching, feedback, and regular 1:1s to develop team members
- Maintaining compliance with regulatory requirements and data protection standards
- Contributing to a positive team culture and leading by example
- Deputising for the Administration Team Manager when required
What We’re Looking For
Experience:
- Previous experience in an administrative leadership or supervisory role
- Background in financial services (mortgages and/or insurance preferred)
- Experience working with multiple stakeholders
Skills & Attributes:
- Strong leadership and team development skills
- Excellent communication and organisational abilities
- High attention to detail and a methodical approach
- Ability to prioritise and manage multiple workloads
- Customer‑focused with a proactive, solution‑oriented mindset
- Resilient, adaptable, and motivated to drive results
- High level of integrity and professionalism
Why Apply?
- Opportunity to lead and shape a high‑performing team
- Varied and fast‑paced role with real impact on customer outcomes
- Supportive environment with opportunities for development
- Multi‑site exposure across the business
Additional Information
- Travel between sites is required, including occasional overnight stays
We are an equal‑opportunities employer who respects and appreciates people of all backgrounds and encourages diversity in the workplace.
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