Service Advisor – Premium Dealership
Salary: £29,000 Basic + Performance Bonus (Realistic £40,000 OTE)
Hours: 08:00 – 18:00 (Mon–Fri) | 08:00 – 13:00 Saturdays (1 in 4 rotation)
Location: Brighton
Contract: Full-time, Permanent
Why Join Our Team?
Step into a role that rewards your hard work with a competitive basic salary and a significant commission structure. We are committed to your professional evolution, providing a comprehensive, manufacturer-accredited training pathway that transforms your existing skills into industry-leading expertise.
The Opportunity
Are you a motivated, tech-savvy professional who prides themselves on delivering a gold-standard customer journey? We are looking for an energetic Service Advisor to become a key player in our high-performance Brighton aftersales department.
This position is perfect for a proactive individual who loves to stay organized in a fast-paced environment. Whether you are already in the motor trade or coming from a high-end retail background, we provide the platform for you to build a long-term, successful career.
Your Typical Day
As the essential bridge between our clients and the technical workshop, you will:
- Manage the Client Journey: Act as the main point of contact for vehicle updates, maintenance advice, and service plan inquiries.
- Coordinate Operations: Efficiently schedule MOTs and service bookings while managing our fleet of courtesy vehicles.
- Master the Details: Ensure all customer data is accurately captured and job cards are detailed for the technician team.
- Drive Results: Process service payments and work closely with our Sales department to highlight vehicle upgrade opportunities.
- Resolve Challenges: Address customer concerns with speed and empathy to maintain our reputation for excellence.
Who You Are
You will excel here if you:
- Are a natural communicator who enjoys building rapport with diverse groups of people.
- Possess a “can-do” attitude and work effectively both independently and as part of a collective.
- Have a sharp eye for detail and the ability to juggle multiple priorities under pressure.
- Are comfortable using modern digital systems and eager to learn new software.
Useful (but not mandatory) background:
- Experience within an automotive dealership or a similar customer-facing retail role.
- A basic understanding of vehicle maintenance or workshop flow.
Essential Requirements
- Communication: Excellent verbal and written skills.
- Driver: A full, valid UK Driving License is required.
- Reliability: The ability to commit to the set shift patterns and Saturday morning rota.
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