Customer Service (Hybrid) needed in Cardiff, £12.45ph PAYE – Reference: RQ1539309
• The post holder will be required to work on rota basis with a rotating shift pattern across a 24/7 period. • Please note that the service is 24/7 every day of the year including Bank Holidays and Public Holidays.• Shifts are subject to periodic review.
Remote working with long term plans for Hybrid working format. The ability to home work is essential.
1. To provide accurate, meaningful and consistent advice to customers through a number of channels (telephone, e-mail, face to face), ensuring that they understand the action which will be taken with regards to their interpreter/translation request or when allocating work directly to an interpreter.2. To listen patiently, and convey a genuine desire to help and support the customer.3. To work with colleagues within the Contact Centre to ensure the highest levels of first time call resolution and customer satisfaction.4. To work with current and emerging technology to enhance customer contact services.5. To ensure continuous improvement, initiating facilitating and responding to change in a positive manner.
This is a full time role on a temporary contract basis.
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