Tenancy Support Coordinator

Job Title: Tenancy Support Coordinator

Salary: £25,000 – £27,000 per year + bonus + commission

Location: Manchester City Centre (office based)

Job Type: Full-time, Permanent

About the Role

Our fast-growing property management and lettings client is looking for a Tenancy Progressor to join their Manchester office and take ownership of the tenancy process from offer stage through to move-in. They manage a large portfolio of residential rental properties and pride themselves on delivering a professional, compliant and well-organised service for both landlords and tenants.

Key Responsibilities

• Manage the full tenancy progression process from offer agreed to move-in
• Prepare tenancy agreements, guarantor forms and pre-tenancy documents
• Coordinate referencing, Right to Rent checks and ID verification
• Oversee deposit collection, protection and registration
• Ensure all compliance documentation is correctly issued (e.g. safety certificates and legal documents)
• Maintain accurate tenancy records across internal systems
• Communicate with tenants, landlords and internal teams throughout the process
• Work closely with property management to ensure inventories and pre-tenancy works are completed
• Escalate any compliance, referencing or financial issues where necessary

About You

• Experience in tenancy progression, lettings administration or residential property
• Understanding of UK lettings compliance
• Highly organised with excellent attention to detail
• Confident and professional communicator
• Able to manage multiple cases in a fast-paced environment
• Experience with property management systems is desirable but not essential

What We Offer

• £25,000 – £27,000 salary + bonus + commission
• 20 days annual leave + bank holidays
• City centre office location
• Structured training and support
• Opportunity to grow within a fast-expanding business

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