Medical Receptionist & Secretary

Medical Receptionist

Private Healthcare Clinic

Salary: £30,000-£33,000

Location: Central London

Job Type: Full-Time

A newly established private primary healthcare clinic in the Mayfair area is seeking an experienced and highly organised Receptionist/Secretary to join its Front of House team. This modern, high-profile clinic supports a range of medical specialties including General Practice, Obstetrics, Gynaecology, Paediatrics, Psychiatry, and Psychology. The successful candidate will play a key role in ensuring seamless patient journeys and supporting a team of leading clinicians.

Day-to-day of the role:

• Serve as the first and last point of contact for our patients, ensuring a warm welcome and a smooth check-out process.
• Register new patients and maintain accurate and confidential patient records.
• Manage clinical diaries, coordinate appointments, and ensure seamless patient flow throughout the clinic.
• Handle the practice inbox, responding to patient enquiries promptly and professionally.
• Provide comprehensive administrative support to clinicians, including drafting and sending clinical correspondence, referral letters, and reports.
• Process payments and raise invoices accurately.
• Liaise effectively with clinicians, external partners, and patients to support clinical operations.
• Contribute to the continuous improvement of administrative processes within the clinic.

Required Skills & Qualifications:

• Proven experience in a Front of House or medical secretarial role within a private healthcare or patient-facing environment.
• Strong knowledge of medical terminology and clinical workflows.
• Excellent communication skills, both written and verbal, with a professional and warm manner.
• High attention to detail and adept at managing multiple priorities.
• Proficiency in using digital systems; experience with Semble or similar practice management software is highly advantageous.
• Familiarity with mental health services is preferred, though full training will be provided.
• A commitment to delivering a first-class patient experience consistently.

Benefits

• Opportunities for professional development within a supportive team environment.
• A bright, modern clinic located in one of London’s most prestigious medical districts near Marylebone High Street.
• Competitive salary package.

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