Retail Village Supervisor An exciting opportunity has arisen for a Retail Supervisor within the Anya Hindmarch Village, reporting to the General Retail Manager (GRM), working 5 days a week across Monday to Sunday. The Anya Village consists of 5 stores and a café on Pont Street, with a flagship store on nearby Sloane Street. You will also support the GRM on additional retail projects as required, including Village Hall activations.
Sales & Customer Experience Drive sales across all stores to achieve company targets, identifying opportunities and presenting recommendations to the General Retail Manager. Nurture existing customer relationship, and develop new through effective, targeted outreach, clienteling, communication channels and in-person appointments. Coach and support the team to uphold expected sales floor standards. Act as a brand ambassador, embodying company values and setting an example for the team.
Monitor uniform and presentation standards across the retail team, ensuring alignment with brand standards, including mobile phone rules, professional etiquette and customer-interaction standards. Spot staff training needs and raise any gaps in training with the AM to ensure all staff in the Village are fully trained. In the absence of the GRM, hold daily morning meetings for the Village teams with a focus on target setting and clientelling in preparation for opening. Monitor individual performance and raise any concerns or issues with the RGM.
Operational Excellence & Stock Management Communicate stock and consumables needs to the General Retail Manager in line with delivery lead times. Maintain high back-of-house standards in every store, ensuring stockroom organisation, product coding accuracy, and overall stock safety. Oversee weekly cycle counts and bi-annual stocktakes to maintain accurate stock levels. Support the team with end-of-day procedures, ensuring accurate reporting and a successful close of the trading day. Experience in a retail or customer-facing role, with exposure to supervisory responsibilities. Anya Hindmarch is an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity….