Operations Director
London | Hybrid (London)
We’re hiring someone to take full ownership of the Bunch operation, responsible for how the business runs, performs, and improves day-to-day.
About Bunch
Bunch exists to make life admin effortless.
We handle and manage household bills end-to-end, turning something messy and time-consuming into something simple, fast, and stress-free, giving people back time to spend on what matters.
The role in one line
Own the operation end-to-end, accountable for partner performance, customer outcomes, and commercial results.
The opportunity
- The business is partner-led with our primary service provider
- You will be embedded with them on the ground a few days a week, working closely to drive performance
- The role is highly people and relationship-driven, with success coming through influence and action
- You will have real autonomy to run the current business while the leadership team focuses on building the next product
- You will sit across customer experience, partner delivery, and commercial performance, balancing all three
What you’ll be doing
- Owning the operation end-to-end across CX, partners, performance, and commercials
- Working closely with partners and holding them to account on delivery and outcomes
- Spotting issues early and getting in the room to resolve them quickly
- Driving improvements in customer experience and operational efficiency
- Managing the balance between customer outcomes, cost, margin, and risk
- Acting as the person who keeps the business running effectively day-to-day
Who you are
- Someone who has run or owned a complex, partner-heavy operation
- Comfortable being in the detail and on the ground where things happen
- Strong with partners and stakeholders, able to push and build relationships
- Gritty and resilient, with a bias to action over overthinking
- Likely from a startup or scale-up environment
What you’ll get from us
- Real ownership and the ability to shape how the business runs
- Close access to leadership and decision-making
- Small team, big impact
- A pivotal moment with an established product and new product growth
Benefits
- Competitive salary + strong bonus scheme based on personal and company performance
- 25 days holiday + bank holidays + your birthday off
- Vitality private health insurance (with option to add dependents)
- Pension scheme
- £500 annual development budget
- 3 hours per month for life admin / personal time
- Quarterly company socials
- Cycle to Work scheme
If you are someone who spots problems early and instinctively steps in to fix them, this is worth a conversation – get in touch!
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