Resident Liaison Officer

We are seeking a proactive and empathetic Resident Liaison Officer to act as the key point of contact between residents, contractors, and project teams. You will play a vital role in ensuring residents are informed, supported, and satisfied throughout the lifecycle of housing or construction projects.

Key Responsibilities

• Act as the main point of contact for residents, addressing queries, concerns, and complaints in a timely and professional manner
• Build positive relationships with residents to ensure a high level of customer satisfaction
• Keep residents informed about project timelines, upcoming works, and any disruptions
• Coordinate access to properties for inspections, surveys, and construction works
• Maintain accurate records of resident interactions and communications
• Support vulnerable residents and escalate issues where necessary
• Work closely with site teams, contractors, and housing management to ensure smooth project delivery
• Organise and attend resident meetings, drop-in sessions, and community events

Requirements

• Previous experience in a Resident Liaison Officer or customer-facing role (ideally within housing, construction, or social housing)
• Strong communication and interpersonal skills
• Ability to handle sensitive situations with professionalism and empathy
• Excellent organisational skills and attention to detail
• Ability to work independently and as part of a team
• Proficient in Microsoft Office and basic IT systems

Desirable

• Experience working on refurbishment or planned maintenance projects
• Knowledge of social housing regulations and tenant engagement practices

What We Offer

• Competitive salary/package
• (Company benefits – e.g., pension, holiday allowance, training opportunities)
• Supportive and collaborative working environment

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