Retail Trainee Manager – Twickenham

Role

As a Majestic Trainee Manager you will embark on a 12‑month development programme that will give you a detailed understanding and experience of all operational, service & leadership standards expected to become a future Majestic Store Manager. You will work through the career pathway training programme with the support of your Store Manager, setting you up for future success.

Key Responsibilities

• Drive store performance by maximising sales opportunities, optimising KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.
• Deliver exceptional market‑leading customer service to drive business growth through customer loyalty & repeat purchases.
• Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
• Sell the story not the discount. Demonstrate and share your passion for product with customers through an in‑depth knowledge of our range, managing a tasting events programme and executing an enticing and commercially savvy tasting counter.
• Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
• Take accountability and pride for the physical appearance and maintenance of your store both internally & externally.
• Involvement in all operational tasks to establish a thorough understanding of the day‑to‑day operations of running a Majestic Wine store – from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
• Continuously identify opportunities to make improvements which will optimise the operational running of the store.
• Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
• Take ownership of your own development, utilising the support and resources available.
• Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.

Knowledge & Skills Required

• Experience of working as part of a team in a fast‑paced, target‑driven retail or hospitality environment.
• Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer.
• Prioritise and strategically problem‑solve in high‑pressure environments.
• Self‑motivated, able to thrive when working alone and as part of a team.
• A can‑do attitude with a passion for seeing problems through to solutions.
• Adaptable and resilient to meet the ever‑changing demands of our business.
• Excellent communication and time‑management skills.
• Wine knowledge is beneficial but passion to learn more is essential to pass level 2 & 3 WSET wine qualifications.
• Hold a full UK manual transmission driving licence for at least 12 months with no more than 6 penalty points.

Benefits

• Competitive salary & performance bonus.
• Up to 20% staff discount.
• Career development opportunities – we are passionate about nurturing our internal talent, offering career progression supported by our excellent in‑house training schemes.
• Fantastic incentives that take you around the world to explore our different vineyards.
• A contributory company pension plan.
• Life assurance (worth 2 times your annual salary).
• Uniform provided.
• 29 days holiday, including public and bank holidays.
• Invites to wine tasting events.
• Access to Retail Trust, which includes retail rewards, instant savings with discounted e‑vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, discounts of up to 30%, free counselling and support phone line.
• Company maternity, paternity and adoption leave after 26 weeks.
• Long‑service rewards.
• Full training provided for your first 3 months with us, continued support throughout your career with Majestic Wine.
• Company sick pay scheme.

Job Specifics

• Contract: Permanent
• Hours: 45 hours per week.
• Must be able to work evenings and weekends.
• Driving is a key part of this position so being comfortable driving one of our company vans is essential. We will not accept candidates without a full UK manual driver’s licence (held for at least 12 months) for this position.

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