OOH Service Desk Lead – 24×7, Remote UK

Focus Group is seeking an Out of Hours Shift Lead to oversee the Service Desk operations during non-standard hours in the UK. In this role, you will lead a team of Service Desk Analysts, ensuring top-notch service delivery and incident management.

Your responsibilities include handling escalations, coordinating major incident responses, and implementing service improvements. Strong leadership and ITIL knowledge are essential for success in this role.

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