Appointment Centre Administrator | The Newcastle upon Tyne Hospitals NHS Foundation Trust

We are looking for flexible and enthusiastic candidates who are excellent team players, well‑motivated and capable of working in a busy and challenging environment. You must be committed to delivering first‑class administrative service, possess excellent organisational, communication and interpersonal skills, and be able to prioritise work, handle difficult situations, and adopt a flexible approach. You should be able to communicate with members of the public, staff and health care providers, and work effectively as part of a multi‑disciplinary team to maintain a high standard of patient care.

Job Details

Interview date: Monday 1 June 2026

Hours per week: 37 hours 30 minutes

Closing date: Wednesday 20 May 2026

Responsibilities

• Managing a large volume of inbound and outbound calls in a timely manner.
• Providing an effective and efficient administrative service at the Appointment Booking Centre, ensuring high quality customer care.
• Continuing to develop and maintain competencies in all areas of work.

Qualifications

• Previous experience working within an outpatient department is advantageous but not required; training will be provided.
• Customer care and reception knowledge.

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