Outpatients Administrator | York and Scarborough Teaching Hospitals NHS Foundation Trust

Role Overview

This role is based at York Teaching Hospital, providing reception and administrative services for Oncology/Haematology and Breast Services within the Magnolia Centre. The successful candidate will join a small team and be responsible for patient contact at a busy frontline reception as well as telephone support.

Responsibilities

• Attend to patient contact at a busy frontline reception and over the telephone.
• Perform associated clerical tasks.
• Remain calm under pressure and multi‑task while delivering impeccable customer service.
• Demonstrate excellent communication and interpersonal skills.
• Work under pressure, be self‑motivated and a team player.
• Take pride in work and maintain a professional, proactive and courteous approach.

Qualifications

• GCSE Level C or above in Maths and English or equivalent qualification.
• Previous receptionist experience.
• Keyboard skills are an advantage.
• Strong communication skills and attention to detail.
• Ability to work under pressure and collaborate within a multidisciplinary team.

Benefits

• Access to the NHS Pension Scheme.
• 27 days holiday rising to 33 days (depending on NHS Trust service).
• Generous relocation package up to 30% of salary capped at £18k for suitable positions.
• Paid and unpaid leave options covering emergency and planned leave.
• Confidential advice and support through the Employee Assistance Programme.
• NH&S Car Lease scheme and Cycle to Work scheme.
• Opportunities for learning and development.
• Discounts on various products and services.

EEO Statement

We welcome applications from everyone and support diversity and inclusivity through our Staff Networks, including Race Equality, LGBTQ+, Disability and Carers. The Trust considers flexible working requests from the start of employment and is a Gold Award holder under the Defence Employer Recognition Scheme.

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