Tenancy Sustainment Officer

£21,884.80 a year

Stoke-on-Trent / Agile

Hours per week: 30

Contract type: Permanent

What You’ll Do

• Providing contact, advice, and guidance to customers including preparation and delivery of occupancy agreements, tenancy handbooks and information packs and sign-ups.
• Assisting with all areas of move-in to make sure new residents are made to feel comfortable.
• Maintaining tenancy conditions and making sure that properties and stock are maintained.
• Dealing with enquiries and complaints from tenants and members of the community or public.
• Making sure regular property and health and safety inspections and report any issues to the relevant teams.

Who You Are

• Someone with a genuine understanding and compassion for people without a home, who won’t judge but instead will empower customers and give them a voice.
• Experience of working in housing and/or dealing directly with the public/ customers in a busy service environment.
• Experience of dealing with complex behaviour.
• Great communication and problem‑solving skills.
• Full UK Driving Licence with own vehicle for work purposes.
• DBS check required.

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