Purpose of the role
Business Analyst / Process Subject Matter Expert role supporting the management of external workforce in line with LSEG External Workforce Policy implemented July 2025. The role works closely with multiple stakeholder groups to understand current processes and define an end‑to‑end external worker management process, and implements the required change‑management activities across People, Process and System implementation.
Role Summary
- Collaborate with External workforce leadership teams to define and manage the process to onboard, manage and exit all external workers, ensuring compliance with the External Workforce Policy.
- Define and monitor required service levels, quality expectations and drive better experiences for external workers and internal stakeholders.
- Build and maintain strong relationships with BAU operations teams and vendors to support day‑to‑day activities and overall strategy.
What you’ll be doing
- Participate in workshops with stakeholders to define external workforce process and associated controls.
- Translate target‑state processes into detailed requirements and work with Vendor and LSEG Engineering teams to implement Vendor Management System and controls.
- Drive solutions to overcome challenges, issues and barriers related to the management of external workforce.
- Support user training by building required training content and delivery.
- Support testing teams by building E2E test cases and execution.
- Build a lasting and productive relationship with the MSP vendor to support issue resolution and drive service quality.
What you’ll bring
- Proven success as Business Analyst / Process SME within external workforce management process areas, with the ability to review, analyse and recommend next steps using service‑level data.
- Ability to identify customer needs and uncover opportunities to improve the customer experience.
- Strong stakeholder management and influence at a cross‑functional level.
- Confidence to work in a dynamic, fast‑paced environment.
- Ability to work independently with strong problem‑solving skills.
- Proactive and positive approach to enhancing customer satisfaction.
- Analytical mindset to utilise data and simplify complex problems.
- Working knowledge of leading Vendor Management Systems (e.g. SAP Fieldglass, Workday VNDLY).
- Advantageous to have working knowledge of Workday HCM system.
- Strong written and spoken English skills required.
Career Stage
Senior Associate
Benefits
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
Equal Opportunity Employer
We are proud to be an equal opportunities employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
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