Senior Infrastructure Analyst

The role

We are looking for a Senior Cloud Infrastructure Analyst to join our IT department in Bristol.

Responsibilities

Azure Infrastructure as Code (IaC) & CI/CD automation

• Build, deploy, and maintain Azure infrastructure using IaC (Bicep and/or Terraform) with peer review and version control.
• Strong familiarity working in IaC and pipelines to ensure quality, security and adherence to baseline standards.

Cloud reliability, operations & incident/problem support (engineering‑led)

• Act as a senior escalation point for complex Azure platform incidents; lead troubleshooting, perform root cause analysis, and implement sustainable fixes.
• Monitor and improve platform health using Azure observability tooling (Azure Monitor, Log Analytics/KQL, Application Insights, Science Logic), and improve alerting and diagnostics.
• Lead reliability and resilience improvements such as performance tuning, resource optimisation, cost optimisation using FinOps, and provide availability enhancements aligned to our service‑level expectations.
• Take ownership of incident management, while providing 3rd & 4th level and technical support.
• Work within the Agile framework using Scrum.

Security, compliance & governance

• Embed security controls and compliance checks into delivery pipelines (DevSecOps), ensuring cloud systems are configured securely and remain compliant.
• Contribute to platform governance initiatives such as naming/tagging conventions, logging standards, Key Vault/secret patterns, and controlled change via GitHub push/pull requests.
• Work closely with Security, CISO stakeholders and the wider networks team to maintain a strong and compliant security posture across our Azure public cloud subscription.

Delivery collaboration & technical project contribution

• Collaborate with stakeholders, architects and engineers to translate requirements into Azure designs and deliver working solutions.
• Contribute to planning and execution of cloud‑focused initiatives, identifying risks and dependencies early and supporting smooth transition into support.
• Maintain clear technical documentation (design notes, runbooks, SOPs) in the team’s knowledge base.

Qualifications

• Knowledge of a range of enterprise IT application technologies, including Microsoft 365, Active Directory, Azure Site Recovery, Azure Virtual Desktop, Azure SQL.
• Experience with VMware vSphere, HPE Servers & Storage, upgrades and maintenance procedures.
• Hands‑on experience engineering solutions in Microsoft Azure, with a solid understanding of Azure IaaS and PaaS services (VMs, Storage, App Services, Front Door, API Management, Azure Functions, Azure SQL, Azure Networking).
• Strong experience with Infrastructure as Code (Bicep and/or Terraform).
• Practical experience with Azure DevOps (Pipelines, Repos, CI/CD concepts) and Git‑based version control.
• Azure networking knowledge, including VNet, vWAN, ExpressRoute, VPN gateways, hub‑and‑spoke, traffic management.
• Azure security fundamentals: Managed Identities, Key Vault, Conditional Access, Defender for Cloud/Security Center.
• Strong scripting capability in PowerShell (and/or Bash) for automating operational tasks and deployments.
• Strong troubleshooting mindset: diagnosing complex issues and driving resolution with appropriate escalation and RCA.
• Clear communication skills, including the ability to explain technical topics in plain English in a professional services environment.
• A strong problem‑solver with a proactive, engineering‑led mindset.
• Self‑motivated technical lead and mentor.
• Comfortable working as a senior engineer in a collaborative, geographically diverse and inclusive team.
• Preferably 5+ years relevant experience, a Computer Science/Engineering degree, or Microsoft accredited Azure Certifications (Azure Administrator / DevOps / Cloud Engineering) and relevant experience.
• Excellent knowledge of the Azure and Windows stack.

Career Level

The career level assigned to this role is level 3. The framework, which ranges from level 1 to 7, clearly defines the responsibilities, skills and competencies required at each level.

Benefits

• Competitive package including bonuses dependent on role/level, private medical insurance and pension contribution.
• Hybrid working approach with a requirement for a minimum of three days in the office with flexibility dependent on role/team/client demands.
• Access to a global skills academy with learning opportunities (workshops, podcasts, short videos, practical learning experiences).
• Recognition as a top employer for gender equality, diversity and social mobility.
• Various social, sports committees, events and diversity networks to support inclusion.

Equal opportunities

• Upholding equal opportunities, regardless of race, ethnicity, religion, belief, age, disability, sexual orientation, sex, gender reassignment, gender identity, marital status, or pregnancy, including maternity and paternity.
• Accommodating requests for flexible working arrangements whenever possible.
• Making our roles accessible to individuals with diverse abilities.
• Providing reasonable adjustments during the recruitment process.

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