Remote Service Desk Manager — Lead IT Support & Change

Help for Heroes is looking for a Service Desk Manager to join the IT team in Downton, England. In this full-time role (35 hours/week), you’ll manage Service Desk operations, ensuring that all colleagues get the technological support they need to serve the Armed Forces community effectively.

The ideal candidate will provide clear communication while leading a small team, emphasizing a customer-first approach and strong IT service management practices.

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