Vault Officer
Salary: £13.45 per hour
Hours: 37.5 hours per week, Monday – Friday (with occasional Saturday working as overtime)
Location: Brunel Lock, Bristol
Overview
What we do is important – we’re here to keep Bristol, and beyond, clean, and safe. We do this for our city’s residents, workers, visitors, and businesses. Our work helps deliver Bristol’s sustainability targets in partnership with the council. Bristol Waste’s commercial operation serves businesses and organisations across the region and is continuing to grow. Our ambition is to provide good quality, value for money services while delivering a social value impact worth more than £30 million every year.
Purpose of the Role
To perform various functions, which primarily involves vault operations officers, ensuring the effective operational delivery of high standards.
Key Responsibilities
- Ensure service levels are delivered and adhered to our contract terms and client SLA’s
- Continually assess staff performance and train in accordance with company policies
- Carry out planned site visits as directed by the ISM
- Direct staff and monitor performance on a regular basis through an effective performance review process and manage any staff performance or conduct issues
- Be responsible for recruitment, retention and rostering of all contract personnel, ensuring an effective recruitment strategy is in place to keep the operation adequately manned at all times
- Handle all administration duties for the Vault Operations
- Ensure correct payment of all staff in your remit, ensuring full compliance with time and attendance systems
- Manage assets and materials to meet service delivery needs
- Complete monthly audits across your area to ensure contract and legal compliance, and report & rectify any non‑compliance
- Promote a secure and safe working environment at each site by carrying out regular risk assessments and security reviews
- Communicate Health and Safety (H&S) processes and policies to staff and ensure they remain adequately trained, including contract‑specific training
- Prepare and deliver timely and accurate reports to ISM
- Perform any other tasks as requested by your ISM
- Constantly review operation efficiencies
Essential Requirements for the Role
- Ability to obtain a DBS certificate
- Strong team management and people development skills, with a focus on accountability and performance
- Experience in implementing and utilising operational and IT systems (e.g., Namsy Scheduler or similar)
- Understanding of audit and compliance requirements in a secure cash environment (desired, training will be provided)
- Proactive mindset of identifying and implementing efficiency improvements
- Strong problem‑solving skills with the ability to work under pressure and meet deadlines
- Excellent organisational, communication, and interpersonal skills
Benefits
- Annual leave package of 25 days plus 8 bank holidays
- Employer contribution of 5% into the company pension scheme
- Support for Mental Health, including a BUPA Employee Assistance Programme covering mental, financial and family related topics and Mental Health First Aiders across the business
- Support for Physical Health with our BUPA Health Cash Plan (we cover the cost of coverage for you), Cycle to Work scheme and an onsite Physiotherapist – all free for colleagues
- Employee referral scheme to recruit like-minded colleagues
- Dedicated learning and development team, including In‑House Driver Development Programme and internal promotions
- Employee recognition through ‘Stand Out Award’ and long service awards
- Flexible working model, including hybrid, part‑time, job sharing and flexible hours
- Free access to our Reward Gateway discount scheme (savings at over 900 retailers)
Everyone Belongs
At Bristol Waste everyone belongs – we are proud of being a truly inclusive organisation. We give fair and equal consideration to all applications and encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, religions or beliefs and of neuro‑divergence.
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