Assistant General Manager (all genders)

We’re on the lookout for a Assistant General Manager (all genders) who’s ready to jump into the fast-paced world of hostel life and actually enjoy the ride. If you thrive in a buzzing, ever-changing environment and know how to keep both guests and teams happy, you might be exactly who we need.

We’re a young, energetic company that moves quickly, thinks creatively, and isn’t afraid to try new things. No stiff corporate vibes here – just a passionate team, a vibrant atmosphere, and a shared goal of creating unforgettable guest experiences.

OUR OFFER

• Salary range: £30,000 – £39,000
• 75% discount on private accommodation in all a&o hostels (depending on company affiliation)
• Subsidized language courses
• 100% coverage of public transport costs
• Support for further education through various training programs
• Mental Health: Free and anonymous mental health coaching from independent partner „nilo” (www.nilohealth.com)
• Daily drinks, fruit, and vegetables; staff may join team buffet meals
• Seniority bonuses in the form of cash bonuses and additional vacation days

YOUR JOB

• Step in as the go-to lead when the General Manager is away, ensuring everything runs smoothly
• Own and drive the delivery of top-tier customer care, ensuring every guest has a great experience
• Keep a close eye on daily operations to ensure all company processes and standards are consistently met
• Support the GM in duties, including room checks and follow-ups on action plans and reports
• Act as a hands‑on leader on the floor – jumping in where needed and leading by example
• Help motivate, guide, and develop the team to maintain a positive, high‑energy work environment
• Spot opportunities for improvement and bring fresh, creative ideas to the table

YOUR PROFILE

• Previous experience in hospitality, ideally in a supervisory or management role
• A hands‑on mindset – you’re not afraid to jump in and get things done
• A natural people person with a passion for delivering great guest experiences
• Excellent organizational skills and the ability to juggle multiple tasks without losing your cool
• Flexibility and adaptability in a fast-paced, ever-changing environment
• Confidence in making decisions and taking ownership when it counts
• Strong communication skills in English (additional languages are always a plus)
• A good understanding of operational processes and an eye for detail
• Positive energy and the ability to contribute to a fun, team‑driven atmosphere

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