About The Role
To minimise bad debt and maximise profit, through both proactive activity and recovery activity, ensuring prompt payment of invoices in accordance with Company Credit Management Policies, practices and procedures to achieve targets set.
Accountabilities
- Operate both a proactive and recovery approach to the ledger.
- Regularly contact customers via telephone and e‑mail in respect of overdue balances.
- Facilitation of payments in advance from high risk or “cash only” customer accounts.
- Liaise with Sales, Customer Experience and other internal stakeholders in respect of outstanding queries/requests.
- Liaise with Central File Maintenance in respect of customer account details.
- Complete and adhere to department workflow processes on customer refunds and credit limits.
- Establish and maintain relationships with customers.
- Work collaboratively with Credit Management team and internal stakeholders to ensure resolution of customer queries and achievement of targets.
- Attend twice monthly credit ledger review meetings, identifying potential risks for escalation.
Why AAH?
AAH is the leading medical supplier in the UK, impacting millions of people across thousands of UK communities. From our network of branches, we distribute lifesaving medicines twice daily to pharmacies, hospitals and GP’s. We work collectively to make a difference. We don’t believe in standing still, which is why we are investing in our future by transforming our branch network to ensure timely and safe delivery of our valued goods. Our ability to shape the future of healthcare depends on the passion and hard work of our people.
Benefits
- 25 days plus Bank Holidays
- Company Sick Pay
- Pension Scheme
- Long Service Awards
- Death in Service
- Discounted Shopping Platform
- Employee Assistance Programme
- Excellent career progression with full ongoing support
- Onsite parking with excellent working conditions and transport links (check out the map to find our exact location).
About You
- Experienced Credit Controller or customer service specialist within a business-to-business environment.
- Confident communicator, both verbal and written.
- Problem solver.
- Ability to meet deadlines and work under pressure.
- Team player.
- Ability to achieve objectives and targets set.
- Ability to organise own workload and prioritise.
About Us
You will play an essential role within the AAH branch helping us to be the largest distributor of pharmaceutical and healthcare products to our customers. We impact millions of people across thousands of UK communities. From our network of branches, we distribute lifesaving medicines twice daily to pharmacies, hospitals and GP’s. We work collectively to make a difference, working with our ICARE values to create a culture we can be proud of.
We are an equal opportunities employer, committed to diversity & inclusion, taking a person‑centred approach to our interview process that is fair and free from both discrimination and bias. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.
#J-18808-Ljbffr…