Fraud Specialist

Glasgow (Office-based initially, hybrid options available)

Full-time | Permanent

Looking for a role where you can make a real difference?

Join a high-performing team supporting customers at critical moments—protecting them from fraud and delivering reassurance when it matters most.

If you have financial services experience and enjoy solving problems, this is a fantastic opportunity to build a long-term career in a secure, growing sector.

What’s in it for you?

Competitive salary + monthly bonus

Hybrid working after probation (performance-based)

28 days holiday (increasing with service)

Your Day-to-Day

• Take inbound calls from customers with fraud concerns
• Investigate suspicious transactions and raise fraud cases
• Help customers keep their accounts safe
• Support with everyday banking queries
• Assist vulnerable customers with care and empathy
• Take ownership of issues and resolve them quickly

What We’re Looking For

• Minimum 2 years’ UK financial services experience
• Customer service or contact centre background
• Confident communicator with a calm, professional approach
• Strong attention to detail and decision‑making skills
• Able to handle sensitive conversations with empathy
• Motivated, proactive and solution-focused

Training & Working Pattern

• 2 weeks’ on‑site training in Glasgow (Mon–Fri, 9am–6pm)
• First 3 months office-based
• Hybrid options available after probation
• Rotational shifts between 10:00 – 23:00, Monday–Sunday
• Health & wellbeing support (GP, mental health, financial advice)
• Cycle to Work scheme
• Monthly awards & recognition

Ready to take the next step in your financial services career? Apply now and be part of a team that truly makes an impact.

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