Job Details
Service Centre General Manager
Location: Leeds
Salary: Up to £80,000 + bonus + car allowance + excellent benefits
Hours: 40 hours per week
Team Size: Approx. 160 colleagues
The Opportunity
The General Manager will own the smooth, safe, and compliant running of the Leeds Service Centre. They will guide approximately 160 colleagues, driving exceptional service performance while nurturing a culture that values learning, inclusivity, and continuous improvement. The GM will act as the designated Responsible Person for the site and ensure all operations meet GDP, MHRA, Home Office, and other regulatory standards.
Key Responsibilities
Leadership & Culture
- Provide strong, visible, people‑centric leadership across the site.
- Build a culture rooted in trust, collaboration, and empowerment.
- Develop capability across all levels, driving succession planning and long‑term talent growth.
- Champion engagement, DE&I, and open communication that enables every colleague to feel valued and included.
- Encourage learning, experimenting, and trying new approaches in a safe, supported way.
Operational Excellence
- Ensure the safe, legal, and compliant operation of the Service Centre, leading with a “Target Zero” mindset.
- Oversee daily operations to deliver high‑quality, on‑time healthcare product distribution.
- Monitor KPIs across service, EHS, compliance, productivity, and cost, taking action to reverse underperformance.
- Drive continuous improvement across the site to enhance efficiency and service levels.
- Ensure optimal headcount planning across all departments.
Regulatory & Compliance
- Act as the designated Responsible Person for Good Distribution Practice (full training provided).
- Maintain compliance with GDP, MHRA, Home Office, ICO and other regulatory bodies.
- Uphold and advance ESG and safety culture initiatives.
- Serve as site contact for regulatory authorities.
Collaboration & Customer Focus
- Build strong relationships with sales, commercial, customer service and other internal teams.
- Support customer visits, using data‑driven insight to prioritise site activity and service improvements.
- Own the resolution of all Service Centre‑related customer complaints.
- Contribute to commercial development and future growth planning.
Inventory, Data & Systems
- Maintain high levels of inventory accuracy and stock integrity.
- Work closely with purchasing and commercial teams to ensure effective flow of inventory.
- Use Excel confidently to analyse performance and support decision‑making.
- Utilise the Manhattan Warehouse Management System to maintain operational control.
About You
- A natural leader who builds trust and brings out the best in others.
- Passionate about coaching, developing talent and nurturing future leaders.
- Someone who drives a positive workplace culture where people are empowered.
- Experienced in managing large teams in a fast‑paced, customer‑focused environment.
- Confident with Excel and familiar with Manhattan WMS (or keen to learn).
- Strong in communication, commercially aware, and solutions‑driven.
- Comfortable balancing operational accountability with strategic thinking.
- Experienced in operational compliance (GDP/MHRA/Home Office standards).
What’s In It For You
- Salary up to £80,000
- Bonus scheme
- Car allowance
- Generous pension contributions
- Private healthcare
- 25 days holiday (increasing with service)
- Opportunity to influence culture, lead change, and make a real difference
- A role with autonomy, trust, and the space to shape the site’s future
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non‑discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request‑by‑request basis. Messages and emails regarding anything other than accommodation requests will not be returned.
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