TikTok Shop – Data Scientist – Governance and Experience Data Science

The e-commerce data science team aims to maximize the efficiency of e-commerce transactions through quantitative techniques such as mathematical statistics and machine learning. At the same time, we are committed to building a more diverse, inclusive, candid and efficient working atmosphere. We sincerely invite excellent data scientists to join us in building a first-class e-commerce platform.

Responsibilities

• Measuring and monitoring customer experience key metrics, such as NPS, CPO and PARR etc.
• Collaborating with stakeholders closely to find RCA and action plans.
• Sorting out and establishing customer experience metrics systems, effectively discovering related problems, and providing solutions to business partner.
• Conducting deep analysis about seller and customer experience, to explore more opportunities in repurchase, retention and conversion.
• Designing an A/B experiment for effectiveness improvement and ROI calculation, conducting analysis to optimize strategies.

Minimum Qualifications

• Bachelor degree or above, major in science or engineering or engaged in data statistics, analysis, modeling related working areas after graduation.
• Proficient in SQL, can use Python or R for data analysis.
• Able to write required documents in English and communicate with global staff.
• Have good learning ability with curiosity to pick up domain knowledge in new areas quickly; Can lead a small project team to support business.
• Have strong ability to work under pressure and overcome challenges.

Preferred Qualifications

• Experience in e-commerce business and analysis is preferred.
• Overseas business experience or analytical experience is preferred.
• Major in mathematics, statistics, computer is preferred.

TikTok Shop Data Scientist Governance and Experience Data Science • London

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