We are now looking to appoint a Product Manager to take ownership of a portfolio of digital products that underpin our Professional Services practice.
About the Role:
You’ll work closely with service leads, clients, and developers to scope, plan, test and deliver enhancements to digital platforms – ensuring they remain competitive, user-focused and commercially impactful.
Key Responsibilities:
Support the development of a clear product vision aligned to company goals and market needs
Contribute to product strategy and roadmap planning
Identify innovation opportunities, including ethical AI adoption
Create, prioritise and refine backlog items
Maintain a prioritised pipeline of features, enhancements and support tickets
Test product updates (or coordinate UAT) prior to release
Ensure development focuses on highest-value activity
Current products include bespoke platforms such as Jedu, DBS and Docex, alongside third-party systems such as Zoho Desk, Netex Learning Cloud and RingCentral (scope may evolve).
Stakeholder Collaboration
Gather requirements from internal teams and clients (schools and trusts)
Keep stakeholders informed on progress and delivery
Identify opportunities to improve customer experience and colleague usability
Engage directly with clients to test concepts and validate direction
Monitor competitor activity, particularly AI-enabled solutions
Ensure products remain relevant and market-leading
Development Oversight
Translate requirements into technical specifications
Hold developers accountable for delivery, timelines and quality
Monitor performance and raise risks
Ensure AI development is ethical, secure and trusted
Planning & Execution
Participate in sprint planning, reviews and retrospectives
Write clear user stories with acceptance criteria
Track KPIs and user feedback to optimise value delivery
Value Delivery
Support digital implementation projects where required
Partner with engineering, design, sales and marketing
Identify new uses for existing tools or alternative solutions
Documentation & Communication
Maintain transparency on progress, risks and releases
Communicate updates and product changes to users
Coordinate releases and continuous improvement cycles
Key Relationships:
Director of Operations & Product
Compliance Service Leads
Sales & Marketing teams
Internal and external developers
Clients and education stakeholders
About You
Proven experience in Product Management (ideally SaaS, compliance or education)
Strong understanding of Agile methodologies
Excellent stakeholder management and communication skills
Experience engaging directly with clients and senior leaders
Ability to balance commercial goals with customer needs
Analytical mindset with strong problem-solving capability
Track record of delivering product roadmaps
Experience overseeing technical delivery / developer teams
Awareness of AI capabilities and associated risks
Knowledge of education compliance or risk management
Familiarity with CRM platforms (e.g. Zoho, Salesforce)
Experience in multi-stakeholder environments (e.g. MATs, consultancies)
What We Offer
- 28 days holiday and get an extra day for each year you stay with us, up to max 33 days PLUS bank holidays
- Health Cash Plan, once you’ve passed probation, which includes access to a private GP
- From day 1, free life insurance covering up to x4 your salary
- We’ll both add money into your pension pot after 3 months
- Choose what flexible benefits you want after you’ve passed probation – this could be buying extra holiday, dental, topping up your healthcare plan, bikes, gym membership, electric cars and give as you earn
- Learning and development opportunities
- Volunteer days – 3 paid volunteer days a year, with 2 dedicated to Education
By joining us, you will become part of a community that is dedicated to transforming lives and sustaining communities, where your voice is heard, your ideas are valued, and your individuality is celebrated. Together, we will continue to advance our passion for education and build brighter futures for all.
Employment offers are subject to satisfactory vetting checks. These checks will be run in line with the latest guidance and legislation. You will need to already have the right to work in the UK, as we are not able to offer any sponsorship(s) for visa applicants.
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