AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centres and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. The Data Centre Engineering Operations Technician (EOT) is responsible for operating and maintaining all electrical, mechanical, emergency generator, and fire/life safety equipment within the data centre. EOTs serve as the on‑site maintenance technician and operator and must maintain better than 99.999% uptime on mission‑critical servers while driving innovation and reducing operational costs.
Responsibilities
- Operate and maintain mechanical and electrical equipment
- Troubleshoot facility and rack‑level events within internal SLAs
- Perform limited maintenance tasks, including filter changes, HVAC PMs, rack power installs, rack PDU, and rack ATS replacements
- Provide support to Data Centre Operations technicians
- Perform root cause analysis of equipment failures
- Ensure all safety procedures are adhered to while performing work
- Take daily operational readings of all mechanical and electrical equipment through routine rounds and log taking (temperatures, voltages, currents, etc.)
- Utilize internal CMMS to manage building workflows and spare part inventory
- Supervise contractors who perform servicing or preventive maintenance
- Respond to off‑hour emergency calls per on‑call rotation for any of the region’s sites
- Fully comply with all physical security procedures and policies
Qualifications
- Technical training (military or trade school) or relevant experience
- Strong verbal and written communication skills
- Proficiency with Microsoft Office products (Excel, Word) and web‑based operational tools
- 4+ years of Data Centre Engineering experience
- Degree in Electrical Engineering, Mechanical Engineering, or a relevant discipline
- Fundamental knowledge of network design and layout as well as low‑voltage (copper/fibre) cabling
- Familiarity with BMS and EPMS control systems and data collection/trending
- Proficiency with maintenance management software
- Ability to work in cramped and/or elevated locations with or without reasonable accommodation
- Travel between sites/locations during the workday may occur
- Able to relocate for up to one year for specialised training to prepare for a deployment location in a new data centre region
- All candidates must possess a valid driver’s licence, their own vehicle, and will need to pass a driving record check to operate company vehicles
- UK national, able to obtain and maintain a UK Government Security Clearance
- Commutable to the Thames Valley Region
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