Job Title: Mail Room/Reception Supervisor
You will be part of a core in‑house Facilities team, supporting approximately 800 members of staff across 2 buildings in West London (Kensington).
Role Overview
This is a varied logistics role centred around the provision of a highly professional level of service including distributing post, portering, couriers, supply of stationery and ensuring that the facilities required by colleagues are available, and they are supported seamlessly. This role is suitable for a professional and positive mail room leader who understands the value of customer service and the difference that this can make to their colleagues. You will be the lead for the mail room team and will implement processes for the rest of the team to put into practice.
This position will require being in the office 5 days a week. We believe that an in‑office presence is critical for talent development, collaboration and building strong relationships.
Key Responsibilities
Oversee the on‑site mail room team to ensure services are delivered effectively and to the agreed standards
Track and manage contract costs, providing clear and timely reporting as required
Administration of Starters and Leavers process with the FM team
Ownership and upkeep of UK wide phone list
Oversight of meeting room bookings and management of meeting room set‑up
Manage building wide artwork inventory
Support in running Fire drills
Management of DSE system and dealing with DSE requests in a timely fashion
Liaise with account managers to set up new courier accounts, attend review meetings to assist with cost control
Post room duties not limited to be including booking couriers and processing ingoing and outgoing mail
Assist with small moves and changes across London sites
Write and maintain staff rotas
Actively review and monitor all invoices
Organising temp cover for holiday and sickness
Write and implement processes for the wider team to follow
Essential Skills
Computer literate including a good working knowledge of Excel or Google Sheets. Confidence with creating, updating and maintaining spreadsheets regularly and proven ability to work with data
Experience of managing a mail room, booking couriers and sending international shipments
Proven track record of working in a customer facing environment
About you
Hands on approach with the ability to lead and support a team effectively
Effective communication skills on the telephone, via email and face to face
Ability to provide routine oral and written information clearly and concisely, with excellent attention to detail
Ability to build positive working relationships with internal and external clients at all levels
Preferred qualifications
Experience of managing direct reports
Experience of reconciling invoices
FOH/Reception experience
Fire Warden experience
Work Requirements
This position requires a minimum of 5 days per week in the office. We value in‑office collaboration, which is essential for talent development and strong working relationships.
Equal Opportunity Statement
WMG is committed to inclusion and diversity in all aspects of our business. We are proud to be an equal opportunity workplace and will evaluate qualified applicants without regard to race, religion or belief, age, sex, sexual orientation, gender, gender identity or gender reassignment, marital or civil partnership status, disability, pregnancy, childbirth or any other characteristic protected by law.
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