Head of Technology Operating Model

As Head of Technology Operating Model, I am accountable for the definition, implementation, and ongoing effectiveness of Tesco Technology’s end‑to‑end operating model. My role is to ensure that how Technology operates day‑to‑day—its structures, decision‑making, governance, planning, delivery, and ways of working—is clear, coherent, scalable and consistently applied across the organisation. Working closely with senior leaders across Technology and the wider business, I focus on making strategic intent executable, driving measurable improvements in Technology’s effectiveness and ensuring the operating model enables teams to deliver value predictably and at pace.

Technology Operating Model

• Lead the definition of Technology operating model and act as the single point of accountability for how Technology operates
• Focused framework covering:
• Accountabilities and decision rights
• Governance structures and forums
• Planning, funding, and delivery cadences
• Mandatory standards vs local flexibility
• Ensure the operating model balances consistency at scale with decentralised execution
• Lead continuous evolution of the operating model as the organisation changes
• Promote world adoption, not just documentation, through tooling, guidance, and embedded governance

Enabling Technology Strategy

• Model leadership and structure to support Technology Strategy
• Ensure strategy is supported by clear execution mechanisms, governance, and cadence
• Partner with Business Strategy & Planning to ensure strategies can be practically delivered through the operating model

Leadership

• Lead the Technology Operating Model practice as a core enabling capability
• Align closely with Enterprise Architecture, Portfolio, Colleague Engagement and many other teams to drive operating model ownership & evolution
• Continuously optimise the operating model based on measurable effectiveness

Qualifications

• Extensive experience defining, implementing, and evolving large‑scale Technology operating models with significant bespoke build as well as 3rd party SaaS / COTS
• Proven track record translating strategy into execution frameworks
• Strong experience designing governance, decision‑making, and delivery systems
• Organisational and operating model design
• Governance and decision‑rights design
• Understanding of technology SDLCs and agile product delivery models
• Portfolio, planning, and delivery cadence design desirable
• Change enablement and adoption at scale
• Coaching, facilitation, and consultative leadership
• Data‑informed evaluation of operating effectiveness

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