Operations Manager, Fulfillment Operations
Kettering, England, United Kingdom
As a member of theShipBobTeam, you will…
- Grow with an Ownership Mindset :We champion continuous learning and innovation.You’lltake on real problems,create tangiblesolutions, anddrive results that move the needleforShipBob,our merchants, and for your own professional growth.Ifyou’reready to do the most meaningful work of your career, this is the place.
- Collaborate with Peers and Leaders Alike: AtShipBob,leaders areaccessible;feedback flows in both directions, andeveryone, regardless of their seniority or role, steps up to help when needed.We hold each other tohigh standardsbecause we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing.
- Experience a High-Performance Culture and Clear Purpose: We are results-driven andclear about what that means: ourgoals are specific, accountability is shared, and every team member can see how their work connects toour mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward.
Role Description:
This is an important position that provides essential leadership to Shipbob’s first UK Inbound Hub. You will be responsible for partnering with onsite stakeholders to foster a positive work environment, ensure merchant satisfaction and efficient hub operational flow. You will have a hands-on approach and be committed to the expansion & success of the business by implementing strategies that increase productivity and enable the company to hit revenue goals. This role reports to the Director, Inbound and Hub Operations.
What you’ll do:
- Direct several operational aspects including hub operations, merchant support, and partner communication.
- Ensure that we meet and exceed our merchant’s expectations.
- Manage performance KPIs, identify and track key metrics and plan continuous improvement efforts for your facility.
- Use data driven reports and analyses to identify avenues for continuous improvement and propose solutions that meet challenges and leverage growth opportunities.
- Hire, train, coach and motivate the Hub Support Specialistin your facility; you will be responsible for setting the team’s goals and managing them.
- Establish, follow and enforce safety standards and procedures in compliance with a healthy work environment and legal requirements.
- Share knowledge with other locations and headquarters on effective practices, competitive intelligence, business opportunities and needs.
- Accountable for ensuring that all operational processes, including receiving, storage, handling, and shipping, maintain the safety, quality, and legality of products. Supports adherence to standard operating procedures and ensures timely escalation of any product-related issues.
- Additional duties and responsibilities as necessary.
What you’ll bring to the table:
- 4+ years of leadership experience.
- Degree in Business, Operations, Supply Chain, General Management or a related field, preferred.
- Knowledge of FHDDS processes preferred.
- Experience with safety procedures within a distribution center environment.
- Established track record of taking ownership and delivering results.
- Understanding of Lean and Six Sigma.
- Ability to multi-task and prioritize independently.
- Ability to work independently without direct supervision onsite.
About You:
Building the world’s leadingfull-stack fulfillment platformischallengingwork. The problems we solve are complex, the pace is fast, and the bar is high.That meansShipBob’senvironmentisn’tthe rightfit for everyone, andthat’sokay.If you are ready to take ownership,push boundaries, andgrow alongside a team that genuinely supports each other, we would love to hear from you.
ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.
At ShipBob, every full-time employee gets access to our best-in-class AI and productivity tools from Day 1 at no cost. This isn’t a pilot or a perk for select teams. It’s standard for everyone. We believe innovation isn’t owned by one department. Whether you’re in Talent, Operations, Finance, Engineering, or Customer Success, we expect you to ask how can this be done better, faster, or smarter? These tools are our investment in your ability to find those answers.
We may use AI-powered tools during our interview process to support things like notetaking and organizing feedback so our teams can stay focused on getting to know you. These tools help create a more consistent and thoughtful experience. That said, every hiring decision is made by a human.
ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis
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