Requisition ID18744-Posted –Transformation (50000028)–Transformation Delivery – Network (60000458)–Wood Street (14402)–Transformation–Fixed Term–Full Time–City of London – and Greater London
What to expect
The Change Manager – Operating Model is responsible for providing central coordination and oversight of change activity across TOM-related initiatives. They will ensure that change is sequenced, aligned and delivered at a pace the organisation can absorb. The role acts as the TOM Programme’s “air traffic control” for change, and ensuring a coherent narrative as the new operating model is implemented. By orchestrating the overall change landscape across the TOM programme, the role minimises disruption and supports successful adoption of the new operating model. This is a pivotal role as part of our transformation, responsible for maintaining and protecting the integrity of the Target Operating Model, ensuring all design decisions align to agreed principles and end-state outcomes.
What we can do for you
Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
- 27.5 days annual leave (rising to 30 after 2 years), plus bank holidays
- Up to 18% on target bonus opportunity
- Annual car allowance
- Generous pension scheme with minimum 9% employer contribution
- Access to 24/7 digital GP services and our Employee Assistance Programme
- 6 x Life assurance and income protection after 12 months service
- Over 400 online courses, mentoring, apprenticeships, and development programmes
- Access to our benefits platform for exclusive discounts & savings
What you’ll need to succeed
To be successful in this role, you will be an experienced portfolio Change Manager, having worked on large scale transformation programmes. In addition to this, you will
- Possess substantial experience convening multiple stakeholders and through successful relationships, leading key cross-functional projects to drive results across the organisation.
Demontrate strongchange orchestration and sequencingcapability
Have a deep understanding of Target Operating Model (TOM) design and implementation
Showcase ability to translate complex operating model changes into clear, compelling narratives
- Be an empowering senior manager who can speak with knowledge, authority, and confidence in their subject matter, guiding their team toward success.
- An expert advisor with ability to apply advanced knowledge of Transformation specialism as well as broad knowledge of related areas.
- Demonstrate advanced influencing and communication skills; using a range of techniques to deliver messages effectively make an impact and drive a successful outcome.
About us
At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.
Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve.
If you’re driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you. For more details visit careers.postoffice.co.uk
Application Guidance
Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.
As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contacttalentacquisition@postoffice.co.uk
We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.
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