Relief Officer – West London

Job Overview

Flexibility to travel, as this role will cover various DWP sites within the region (Twickenham, Staines, Hounslow, Uxbridge, Hayes, Acton, Shepherd Bush, Fulham, North Kensington, Harlesden, Neasden, Harrow, Westminster). Full UK driving licence required.

• Ensure a safe and secure environment for the DWP staff, visitors, and property.
• Patrol the premises regularly to identify potential security threats.
• Monitor and control access to the building, ensuring proper identification and verification.
• Respond effectively to emergencies or suspicious situations.
• Liaise with local law enforcement and emergency services as needed.
• Provide a high level of customer service and assist staff and visitors in any security-related matter.
• Conduct routine security checks and submit incident reports as appropriate.
• Adhere to Mitie and DWP security policies, procedures, and regulations.

Security and Health & Safety

• Look out for, and immediately report, any Health & Safety hazards or potential hazards on site.
• Stay alert to any threats or changes within the work environment to take the appropriate action to reduce the chance of disruption, loss or damage.
• Use common sense and initiative by immediately involving others if a situation appears to become threatening.
• Maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
• Keep to schedules and demonstrate commitment to Mitie and the Client.
• Call emergency services and Communication Centre to report all incidents.

What we are looking for

• Previous Security Experience
• DS Licence required

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition and need us to make reasonable adjustments, please let us know.

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