NHS England leads the NHS in England to deliver high-quality care for all. We support NHS organisations to improve outcomes for patients and communities, achieve best value for taxpayers and drive continuous improvement across the NHS. Our work is underpinned by the NHS Constitution values of respect and dignity, compassion, commitment to quality of care, improving lives, working together for patients and ensuring everyone counts.
This role sits within Systems, Transactions and Operations (STO) in People and Organisational Development. STO delivers efficient, accurate and customer-focused HR, OD and recruitment services across NHS England, supporting managers, staff and candidates across national, regional and corporate directorates. The team works in a centralised service model with a strong focus on confidentiality, accuracy and customer service.
Main duties of the job
We are looking for a STO HR Operational Support Administrator to provide high-quality administrative and transactional support across HR, OD and recruitment services. You will play a key role in supporting end-to-end processes, maintaining accurate records and acting as a first point of contact for routine and sometimes confidential queries.
This is a varied role suited to someone who is organised, detail-focused and committed to delivering a positive experience for colleagues, managers and candidates.
Key Responsibilities
- Provide effective administrative and transactional support across HR and recruitment operations
- Act as a first point of contact, responding to routine queries and escalating issues appropriately
- Accurately input, update and maintain data across HR, recruitment and workforce systems
- Manage shared inboxes, correspondence and records efficiently
- Support projects through action tracking, document control and maintenance of logs
- Work collaboratively with colleagues to deliver a consistent, customer-focused service, supporting the delivery of service level agreements and key performance indicators for the function
- Maintain confidentiality and comply with GDPR and information governance requirements at all times
Please note that this role will be 100% in person working at the NHS England Office in Leeds.
Qualifications
- GCSE level education, including English and Mathematics
- Level 3 qualification in Business Administration or equivalent experience
- Level 2 English and Maths
Skills
- Experience of working in an administrative environment using computerised data systems
- Experience of using IT systems for data entry and record management, and knowledge of Microsoft Office including Word and Excel
- Strong written and verbal communication skills
- Attention to detail to deliver right first time responses to queries
- A professional, organised and customer-focused approach
- Ability to work on own initiative within defined policies and procedures, and as part of a team
- Ability to attend the NHS England offices at Wellington Place, Leeds 100% of the working week
- Ability to use AI (desirable)
- Understanding of confidentiality, GDPR and information governance
Secondments
Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application. The role is a fixed-term contract for a short-term vacancy.
Equality, Diversity and Inclusion
NHS England is committed to creating an inclusive workplace where everyone feels valued and respected. We welcome applications from all sections of the community and are committed to equality, diversity and inclusive working practices.
Band
The band for this role is subject to full evaluation and is indicative at the time of advert.
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