Job Overview
An exciting opportunity has arisen for an Elective Bookings Officer to join the Surgery Waiting List Bookings Team at Frimley Park Hospital. This role is based at Greenwood Offices, Heatherwood Hospital. The post holder will be responsible for booking and rescheduling inpatient procedures. The successful candidate will be expected to work both independently and collaboratively within the team.
Hours: 09:00 – 17:00.
Main Responsibilities
- Booking and rescheduling inpatient procedures.
- Supporting the Surgery Waiting List Bookings Team.
- Maintaining accurate data records.
- Contributing to meeting local and national targets.
The Ideal Candidate
- Demonstrate excellent communication skills, with confidence in handling both internal and external telephone enquiries.
- Have a flexible and proactive approach to work, with the ability to prioritise tasks and work effectively both independently and as part of a team.
- Show strong attention to detail, particularly in the accurate collection and recording of data.
- Understand the importance of meeting local and national targets and contribute positively to achieving them.
Qualifications
Essential criteria
- GCSE English and Maths pass or equivalent
- ECDL or equivalent
- NVQ Level 2 Administration or equivalent practical knowledge
Experience
Essential criteria
- Experience of working in a hospital or busy office environment.
- Experience in difficult patient situations.
Desirable criteria
- Call centre experience
- NHS experience
Skills and Knowledge
Essential criteria
- Good communication skills both verbal and in writing
- Demonstrate attention to detail and accuracy when completing tasks
- Ability to work under pressure
- Ability to work using own initiative
- Excellent customer service skills and evidence of dealing with telephones and meeting targets
Desirable criteria
- Good knowledge of NHS targets
- Knowledge of clinical and surgical procedures
Visa Sponsorship
This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.
Working for our organisation
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer.
Benefits and Development
This role offers an excellent opportunity to develop your skills and experience within the Elective Bookings Team, working at Band 3 as part of a supportive and dynamic department.
Apply
Apply online now
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