Charity Shop Manager

Job Title: Charity Shop Manager

Location: Bangor, Northern Ireland

Employment Type: Full-time permanent

Salary: £33,500 DOE

Job Overview

We are seeking a motivated and organised Charity Shop Manager to oversee the daily operations of our retail shop. This role is responsible for maximising sales, managing volunteers, and ensuring the shop provides a welcoming and positive experience for customers while supporting the charity’s mission.

Key Responsibilities

• Oversee the day-to-day running of the shop, ensuring it is clean, safe, and well-presented
• Manage stock donations, including sorting, pricing, and displaying items effectively
• Ensure compliance with health and safety regulations and retail standards
• Handle cash, operate the till, and complete daily financial reconciliations

Sales & Performance

• Maximise income through effective merchandising and pricing strategies
• Monitor sales performance and implement improvements where needed
• Organise promotions, seasonal displays, and special sales events

Volunteer Management

• Recruit, train, and support a team of volunteers
• Create staff/volunteer rotas to ensure adequate shop coverage
• Foster a positive, inclusive, and motivating team environment

Customer Service

• Deliver excellent customer service and ensure a welcoming atmosphere
• Handle customer enquiries, complaints, and feedback professionally

Administration

• Maintain accurate records of sales, donations, and Gift Aid (if applicable)
• Liaise with the charity’s head office or regional management
• Ensure proper documentation and reporting procedures are followed

Essential Skills & Experience

• Previous experience in retail, customer service, or a supervisory role
• Strong organisational and time management skills
• Ability to lead and motivate a team, including volunteers
• Good communication and interpersonal skills
• Basic numeracy and IT skills

Desirable

• Experience working or volunteering in the charity sector
• Knowledge of visual merchandising
• Experience managing stock or donations

Personal Attributes

• Friendly, approachable, and enthusiastic
• Reliable and responsible
• Flexible and adaptable
• Passionate about supporting charitable causes

Additional Information

• Weekend and occasional evening work may be required
• Training and ongoing support will be provided

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