Job reference 339085
Employee Relations Case Manager
Competitive salary plus 10% annual bonus potential, 25 days annual leave plus bank holidays and a company pension scheme with highly competitive contribution rates.
Permanent, Full time.
Location: Peterborough (flexible) – hybrid working with 2 days per week in-office and travel when required.
At Royal Mail, we’re proud of our people and the vital role they play in keeping the UK connected. We’re now looking for an experienced Employee Relations Case Manager to join our team, playing a key role in managing complex and sensitive casework.
About the Role
As an ER Case Manager, you’ll act as an independent and impartial decision‑maker, leading on a wide range of employment relations matters. You’ll investigate and conclude complex cases, represent the business in Employment Tribunal (ET) and Early Conciliation (EC) matters, and help safeguard Royal Mail’s reputation through fair, robust and legally compliant outcomes.
This is a high‑impact role where your expertise will directly support our people, leaders and wider organisation.
What You’ll Be Doing
- Managing a varied caseload, including dismissal appeals, complex grievance investigations and appeals, whistleblowing and senior‑level complaints, ensuring fair and consistent outcomes.
- Representing Royal Mail in Employment Tribunal and Early Conciliation cases, working closely with external legal providers.
- Engaging with stakeholders at all levels, providing clear and timely communication on case progress and outcomes.
- Identifying trends and delivering targeted interventions, training or improvements to enhance line manager capability and address hotspots.
- Maintaining accurate case records and ensuring high standards of governance, transparency and service delivery.
- Supporting wider business activity, including change programmes and organisational design initiatives.
What We’re Looking For
We’re looking for someone who is capable, resilient and passionate about fair and effective employee relations.
You’ll bring:
- Proven experience managing complex ER casework.
- Experience with employment tribunal activity (desirable).
- Experience working with Trade Unions (desirable).
- Strong analytical and decision‑making skills, with the ability to balance risk, cost and reputational impact.
- Excellent communication and report writing skills.
- The ability to influence and challenge stakeholders at all levels, including senior leaders.
- Strong organisational skills, with the ability to manage competing priorities and deliver against targets.
- A proactive approach to problem solving and dispute resolution.
- Confidence working independently while collaborating with a wider team.
Extra Benefits
- Family friendly support – enhanced maternity pay, paternity leave, adoption leave and shared parental leave.
- Supportive and generous company sick pay.
- Funded Dental – eligible to a level of employer funded dental insurance (as a manager).
- Health Assessment – eligible to an employer funded health assessment every 2 years (as a manager).
- Benefits Account – access to your personal benefits account on the My Bundle+ platform with over 800 retail offers.
- Your Wellbeing – 24/7 access to services and tools to help you get the most out of life, covering physical, mental, financial and social support and advice.
*Available only to permanent employees
Next Steps
The next stage of the selection process will be a face to face/virtual interview consisting of competency based and role specific questions.
Additional Information
We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
For more information on Royal Mail Group and our values please visit https://www.internationaldistributionsservices.com/en/about-us/.
Closing Date: Monday 25th May 2026. Please note, this advert may close early if the appropriate number of applications has been reached.
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