Overview
At ALTOUR, we believe people are the driving force behind every meaningful connection – our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News).
Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive.
We embrace innovation and leading‑edge technology to create smarter, faster, and tailored solutions – not just for our clients, but for each other. At ALTOUR, you’ll be part of a collaborative, forward‑thinking environment where your voice matters and your success is a shared journey.
Position
Senior Business Travel Consultant
Reporting to
Operations Manager
Location
Ideally Hybrid London
Hours of Work
37.5 hours, full‑time permanent. Working 2 variable shifts (0830‑1700 and 0930‑1800).
Key Responsibilities
- Booking all aspects of business travel including flights, rail, hotel, and ground transport using Sabre.
- Handling the enquiry from start to finish, including searching for a range of fares (Cat35, client route deals) and travel options and presenting these to the client.
- Exploring and researching everything from low‑cost options through to round‑the‑world itineraries.
- Managing each booking, ensuring all client profile details are verified and any necessary visa requirements advised.
- Responding to emails and calls within the client SLA.
- Managing travel projects which could vary from individual reservations to large groups.
- Maximising revenue opportunities for ALTOUR.
- Offering alternative options to the client within their travel policy.
Qualifications
Skills required:
- Recent experience working in Native Sabre.
- Minimum 5 years in a TMC or equivalent.
- Knowledgeable in ticketing and exchanges.
- Experience with generating BSP refunds would be advantageous.
- Experience with ticketing in a US PCC would be advantageous.
- Knowledge of Evolvi and Trainline would be an advantage.
- Knowledge of technology products, including Outlook, Word, and Excel.
- Good geographical and product knowledge of destinations and airlines.
- Ability to work independently as well as collaboratively within a team environment.
- Proven ability to work on multiple tasks and prioritise effectively while managing multiple projects.
- Good organisational skills and excellent customer service & communication abilities are essential.
- Ability to work well under pressure and keen attention to detail.
- Provide a high level of customer service and guidance to our clients.
- Flexible approach and desire to think ‘outside of the box’ to provide innovative travel solutions in times of increased stress for our clients.
- Must have a passion for travel and delivering service excellence!
Pay & Benefits
Our benefit offerings include 25 days paid annual leave plus bank holidays, a pension scheme, healthcare, dental care, life insurance, group income protection cover and Perkbox (staff discount app). Many factors, such as years of experience and budget, are considered when determining the starting rate of pay. This role is also eligible for a 5% discretionary management bonus based on the company’s financial goal achievement and individual performance.
Equal Opportunity Employer
Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation, gender identity or any other protected class.
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